Agility Audit – Fox Moving

Move Details

Supplier

Branch

Inspector

Address Type

Inspection Date

Arrival Time

:

Departure Time

:

AU Rank

AU Name

UBM Reference

Move Type

Entitlement

Address Details

Collection Address

Delivery Address

Vehicle Details

Vehicle Reg

Vehicle Condition

Vehicle Packing

is vehicle displaying...

	Yes	No
No Smoking Sign
Vehicle Height Plate

Crew Details

CrewMember1

CrewMember2

CrewMember3

CrewMember4

Volume and Packing

Volume Surveyed

Actual Volume

Variance

Packing Standards

	Yes	No
Are Health & Safety regulations being adhered to?
Are the vehicle and ramps in a safe position?
Are carpet protectors in use?
Are the correct and appropriate packing materials being used?
Has the inventory been filled in correctly and neatly?
Are the boxes clearly marked with the customer's name, UBM number and destination?
If the crew is smoking, is it in an appropriate place out of sight of AU and not on the property or in the truck?
Were there any surprises not noted on the survey report?
RSO/FMS moves only: has furniture been export wrapped to minimum standards?

TO BE COMPLETED BY AUDITOR ONLY

Questions to the AU

	Yes	No
Does the work order contain sufficient detail, including: addresses, phone numbers, maps/directions?
Was the operational schedule made clear and is the move on track?
Have all the customer's requirements, including additional services/requests, been stated on the work order?
Does the crew fully understand why a high quality service should be provided at all times?
Are the crew aware of the smoking policy?
Were the crew supplied with a copy of the signed, printed survey report showing volumes and listing items?
Did the AU have any questions the crew felt they could not answer or felt should have been addressed earlier?
When was the last time the crew members had general Quality Assurance training?
When was the last time the crew members had specific training for GRMS?

TO BE COMPLETED BY AUDITOR ONLY

Questions to the crew

	Yes	No
Did you find the removals company's office staff to be friendly and helpful?
When setting up the survey, did the removals company ask you for your contact details?
Did the surveyor bring, or send ahead of his/her visit, sign-off paperwork pertaining to insurance and excess baggage?
Did the removals company maintain regular contact with you, including promptly returning your telephone calls and/or emails?
Did you find the Agility office staff to be friendly, helpful and prompt?
Was the paperwork and written communication accurate and easy to understand?
Were you contacted the day before your move or delivery to confirm the crews' arrival time and discuss any concerns or questions?
Did the crew arrive on time?
Did the crew introduce themselves upon arrival by presenting their ID cards?
Have the crew been courteous and professional whilst on at your property?
Have the crew completed packing and unpacking to your satisfaction?
Did you find the Agility GRMS website easy to use?
Do you feel there are any areas in which we can improve our services?
Would you like an Agility QC employee to contact you in relation to any information, suggestions or ideas you may have about improving our services?

What percentage of unpacking do you estimate you will require?

How would you rate the service you have received so far? 1 = Very Poor, 10 = Excellent

	Yes	No
Well Presented
Wearing Uniform
ID Card Present

	Yes	No
Well Presented
Wearing Uniform
ID Card Present

	Yes	No
Well Presented
Wearing Uniform
ID Card Present

	Yes	No
Well Presented
Wearing Uniform
ID Card Present

Agility Audit Form

Move Details

Address Details

Vehicle Details

Crew Details

Volume and Packing

TO BE COMPLETED BY AUDITOR ONLY

TO BE COMPLETED BY AUDITOR ONLY